MOBILE ATTENDANT CARE SERVICE

Available 365 Days a Year

Do You Need Drop-in Support?

Experience the MACS Difference with 30 Years of Experience

Live Independently Without Constraints

NIGHT TIME
ATTENDANT CARE

Our flexible, fast-response drop-in team operates from 6 pm to 6 am to provide planned or unplanned support when you need it.

DAY TIME
ATTENDANT CARE

Our mobile drop-in team can come to your home or workplace from 6 am to 2 pm any day to provide quick support that suits your needs.

LIFESTYLE
ASSISTANCE

Get support with personal care, meal times, medication, household management, getting to events, visiting loved ones and so much more!

Why MACS?

For over three decades MACS has been revolutionising the accessibility of support for people with disabilities.

Flexible bite-sized day or night drop-in appointments (5 minutes to 55 minutes) to maximise your NDIS fund, as you only pay for what you need.

Pre-arranged or unplanned drop-in support options give you the confidence to know you’re covered, even for the unexpected.

Available to work in tandem with your regular care team to provide you with extra hands at a fraction of the cost.

Fast turnaround response times to adapt to any situation.

Highly-trained staff for industry-leading care.

FAQs

How does MACS operate?

MACS has a network of shifts travelling throughout the night to provide planned and unplanned support, between 5-55 minutes.  MACS’ unique responsive service model means that we’re accessible whenever you need us. With personalised and fast turnaround support, MACS’ easy to use overnight drop-in service enables our customers to enjoy an unrestricted and engaging life on their terms.

We also offer a daytime drop in shift between 6am – 2pm.

How is MACS different?

We’re contactable all night, every night of the year – and our unobtrusive service is designed for maximum independence. A team member drops in at any time to help with exactly what you need, and then says goodbye.

Your disability doesn’t take holidays or disappear at the end of the business day, so nor do we.

Who does MACS assist?

We assist people that:

  • have a physical disability
  • are aged 18+ years old (at the time of joining the service)
  • live within our Ipswich, North or South Brisbane catchment areas
  • have the ability to instruct our staff
  • be in receipt of funding to pay for support e.g. NDIS, NIISQ, Third Party, or have capacity to pay the fees for our services.
What are the benefits of the MACS model?
  • A coordinator to organise your services;
  • Qualified and trained staff;
  • Consistent staff;
  • Reliable – all our staff must sign on when they start their shift and this is monitored by the coordination team;
  • Flexible assistance – if you need a change to your assistance time you can contact the office during office hours and they will adjust your time, if it is during the night then you can contact your shift and they will accommodate your request;
  • Responsive – a number to contact anytime of night for call-in assistance; a regular assistance time on a usual shift; the phone number of your shift provided to you;
  • Staff member showing up on time – 90% of the time our staff arrive within 5 minutes of your scheduled assistance time *arrival times reviewed daily by coordination team;
  • If staff are going to more than 10 minutes late they will call you with an ETA;
  • Staff member that you know – staff who work your shift will have 3 buddy shifts with senior staff so that they become familiar with your routine before going out on their own.
  • Task focused drop-in support – your assistance will include all the things that you need and nothing you don’t
What are the drawbacks?
  • Your regular assistance will need to fit in with the flow of our shifts and therefore may not be the exact time you are looking for;
  • when we receive call-ins this can make us late for your regular assistance;
  • when another service user is away we may need to alter your assistance time to ensure the efficiency of our shift;
  • when a service user wants to change their assistance time for a once off we may contact you to ask you to change your assistance time to accommodate the other person’s request;
  • when you have a change to your usual assistance or a call-in you may be assisted by someone that you have not met before.
How does MACS charge?

Customers are charged for the actual time they are assisted.   Our minimum shift is 15 minutes.  30 minutes of travel time is also charged with each drop-in assistance provided.  This is charged at the same rate as the hourly rate of the assistance provided.

E.g. if you have a 15-minute assist you will be charged 45 minutes in total.

Under what circumstances could I be charged for cancellations?

If a phone call is not made to the office to advise of the cancellation 2 clear business days before the scheduled service. In this instance, MACS will charge for 100% of the price for the cancelled shift.

If the customer is not home for their assistance and does not inform the office that they will not be home, they will be charged for the assistance plus travel time as if they were assisted.

Cancellations made ‘on the doorstep’ (without notice) at a scheduled assistance time will be charged to the customers plan as if they were assisted.  Scheduled assistance plus travel.

What Do Our Customers Say?

I’ve been using MACS since 2011. They take the burden off me but also allay a lot of fears that my family can have, knowing that I can live alone but I’ve got the support of an agency like MACS.”

– Peter

“I’ve been working with MACS for nearly 10 years. When I need assistance and help I know I’ve got that support there. It’s flexible and they allow me to live my life the way I choose.”

– Lindsay

“I don’t believe there’s another service like it. Without them, life would be very difficult. MACS makes a big difference to be able to live normally and is a vital service when I need that little bit of help during the night.”

– Narelle

Eligibility for Mobile Attendant Care Service

We assist people who:

  • Have a physical disability
  • Are between 18-65 years old
  • Live in the MACS catchment area
  • Have the ability to instruct our staff
  • Are receiving funding for support – e.g. NDIS, NIISQ, Third Party – or have the capacity to pay for our services

All services are subject to availability.

Check your post code

What do you need help with?

MACS is South East Queensland’s most reliable and responsive disability drop-in service available with flexible times every day and night of the year, pre-booked or last minute.

Simply fill out the form to register your interest today.

If you need us right away, call us now on 07 3857 0333

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