Choosing the right Brisbane Disability provider can make all the difference in how effectively you use your funding. Whether you’re new to the scheme or looking to get more out of your current plan, it’s not just about accessing services—it’s about making every support hour count.

At MACS (Mobile Attendant Care Service), we are a Brisbane NDIS registered provider that has been helping participants live independently and confidently for over 30 years, maximising the positive outcomes from every dollar spent. Our flexible, in-home supports are designed around real lives, real goals and real outcomes.

Common Pitfalls in NDIS Plan Usage

Many participants find themselves with unspent funds or overused funds, underused supports or gaps in their care. Common issues that cause these problems include:

• Lack of clarity on what’s actually funded under the plan
  
• Generic services that don’t match individual needs or routines
  
• Disconnected communication between providers, Support Coordinators and Plan Managers
  
• Inflexibility—especially for night-time or short-duration care

At MACS, we help our clients sidestep these issues by offering a collaborative, person-led approach that puts your goals at the centre.

How MACS Works With Support Coordinators and Plan Managers

Great outcomes don’t happen in isolation. As one of Brisbane’s leading NDIS providers, we work hand-in-hand with your Support Coordinator and Plan Manager to:

• Understand your goals, not just your support categories
  
• Design care plans that use funding efficiently and flexibly
  
• Share updates regularly, keeping the entire care team aligned
  
• Respond quickly to changes in need or plan reviews

We ensure you’re getting value from every part of your core supports. One of our specialities is our short duration (15-55 minute increments) support service that comes at a fraction of the cost of a typical 2-hour minimum call, providing exceptional value for money and a high return on investment.

Real Stories, Real Impact

We’re proud of the people we support—and the goals they’re achieving. Here are just a few examples:

• Anthony, 32, Cerebral Palsy
  Not all support workers understand complex physical disabilities, but MACS does. Their team listened to what I needed and treated me like a person, not a task. The on-call backup has been a lifesaver on more than one occasion and allows me to live independently. It’s support that fits my life.
  

• Sally, 54, Multiple Sclerosis
  I was struggling with overnight care after my condition progressed, and I didn’t want to live with others.  MACS gave me back my nights with short bursts of help when needed for a fraction of the cost of living in a shared home.  Whether it’s 8 pm or 3 am, MACS is there. I feel safe and am happy in my own place.
  
• Brian, 62, Spinal Cord Injury
  MACS’ drop-in support has been a game changer. I don’t need full-time care, just a bit of help here and there—especially at night. With their flexible service, I only pay for what I need, when I need it. It’s reliable, respectful and great value for money. I feel supported without feeling like I’m wasting my NDIS funds on paying for more support than I need.

These aren’t just services. They’re outcomes—and they’re possible with the right support team.

What Flexible NDIS Support Looks Like at MACS

MACS offers in-home disability care that fits your life, not the other way around. Our Brisbane-based NDIS provider support includes:

• Personal care attendants for help with hygiene, meals, mobility and more
  
• Night-time attendant care, available 6 pm – 6 am for scheduled or responsive visits
  
• Community access so you can stay active, social and involved
  
• Short, tailored visits (from 5 minutes upward) to match real routines
  
• Ongoing coordination with your broader NDIS support team

You decide what’s needed. We make it happen.

Ready to Get More from Your Plan?

As a trusted Brisbane NDIS registered provider, MACS offers more than just services—we provide confidence, clarity and care that fits. If you’re looking to better understand your funding, streamline your supports, or simply take the next step with the NDIS:

Enquire for a personalised approach to your NDIS-funded support.