COVID-19 (Coronavirus) Update

March 19, 2020

Magnified COVID-19 image

We have attached below a letter for all customers and staff outlining our response to COVID-19, otherwise known as Coronavirus or novel coronavirus. You can download it here: Covid19-customer-update-180320 (pdf, 221KB)

It outlines what measures we have put in place to ensure service continuity, as well as basic advice on hygiene and safety for customers and staff.

Further Information:

There is currently an abundance of information on the Internet and not all of it is accurate, particularly on social media. We list below a few resources that should have reliable and up-to-date information on COVID-19 (Coronavirus):

Australian Department of Health:

Queensland Health Coronavirus portal:

Every Australian Counts:

NDIS Coronavirus page:


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