Securing reliable NDIS 2:1 support is often essential for participants requiring assistance with complex physical needs, but it can quickly become a significant financial pressure. When two support workers are needed for tasks like safe hoist transfers, specific hygiene routines, or mobility assistance, the costs double immediately. This dual staffing requirement is a core component of NDIS complex care, yet traditional billing models can make it incredibly difficult to sustain over a standard funding period.

The Rapid Budget Drain of Traditional Shifts

The financial strain of two-to-one support is heavily magnified by standard industry billing practices. Most providers operate under industrial award conditions that require a mandatory two-hour minimum payment for every worker on a shift. If you only need a second worker for 20 minutes to safely assist with a morning shower and hoist transfer, traditional models force you to pay that second worker for a full two hours. Paying for 100 minutes of unused time, simply to get 20 minutes of crucial help, results in a rapid budget drain that leaves fewer funds available for other essential goals.

The MACS Tandem Support Solution

At Mobile Attendant Care Service (MACS), we provide a much smarter way to manage complex requirements. Instead of booking two workers for expensive, rigid blocks of time, our model allows you to book a highly trained attendant care professional in Brisbane to work in tandem with your primary care team. This means you can schedule a MACS mobile worker to simply drop in and assist your regular worker for the exact duration of the complex task. Our minimum shift time is just 15 minutes.

A Clear Cost Comparison

The savings generated by this tandem drop-in model are substantial. Consider a scenario where you need a second worker for a 15-minute hoist transfer.

• Standard Model: You pay the second worker for a mandatory 2-hour (120-minute) shift.
• MACS Tandem Model: You pay for 15 minutes of active support, plus our standard flat fee of 30 minutes to cover travel time. You are billed for just 45 minutes in total.

By using MACS for the secondary support role, you save 75 minutes of funding on that single task, preserving thousands of dollars in your Core budget over a year.

Equipped for High Intensity Care

Efficiency does not mean compromising on safety or quality. Our mobile staff are fully equipped and qualified to deliver high-intensity NDIS supports. If your complex care needs involve tasks like complex bowel care, enteral feeding support, dysphagia support, ventilator assistance, or epilepsy and seizure management, our team has the specialised training to provide safe, compliant, and dignified care.

Contact MACS today on 07 3857 0333 or enquire online to see how our tandem drop-in model can provide safe two-to-one support while preserving your Core funding.